Shipping & Returns
We will work with you to ensure you are satisfied with your purchase, however, if we are unable to repair or replace an item to your satisfaction, you may receive a refund equal to the purchase price at the time you ordered within the first 90 days after purchase.
We have several options to deliver your furniture:
Pickup from the Kansas City workshop. This is a free service where we will help you carry the furniture item from our workshop. Choose "Pick up" during the checkout process to select this option. Once your item is finished, we will reach out to schedule a pick-up time.
Local Delivery. If you live within 60 miles of our downtown Kansas City location then we will deliver all the furniture you ordered for a flat rate of $99.
Standard Shipping. UPS Ground will ship items under 50 pounds at a variable shipping rate. Standard rates cost between $40 to $150.
Standard Freight. We have partnered with Craters and Freighters Kansas City to ship large items to customers outside Kansas City. Craters and Freighters have over 30 years experience packaging such items, and they will ensure your item gets delivered safely and on time. Shipping by freight is expensive, but we chose Craters and Freighters because they plant a tree for every crate shipment they make. When you choose to ship by standard freight, you're helping to contribute to a sustainable future. A typical console or dining table ships for between $600 to $1000, depending on weight or dimensions.
International Delivery. We partner with UPS International to ship large and freight items. International shipping rates vary country to country and are subject to customs regulations and requirements. Please contact us for a custom quote to your country.
White Glove. Our white glove delivery service offers an option where your piece will be delivered personally by lead designer and maker John Pryor. John will walk you through the story behind the piece, including the history of the specific trees in the piece and the inspiration of the design. Care and maintenance instructions will be provided, including free materials to help maintain the luster and beauty over time. A flat fee of $600 is charged for white glove delivery; often this option is less expensive than freight shipping. Minimum order of $2000 is required for white glove. Currently available in the following regions:
Chicago metro area.
Minneapolis metro area.
St. Louis metro area.
Denver metro area.
Indianapolis metro area.
Dallas metro area.
Questions about whether your region qualifies for white glove delivery? Please contact us here.